Refund policy

Refund Policy

Try it. Love it. If it's not right, we'll make it right.

At FierceMelbourne, we want you to love every purchase. If you're not completely satisfied, returning or exchanging your item is simple and hassle-free. This policy applies to all orders across Australia, the United States, and New Zealand.

Our 30-Day Promise You have 30 days from the date your order is delivered to request a return for a full refund. Whether you've changed your mind, ordered the wrong size, or the item wasn't what you expected, we've got you covered.

How to Return an Item

  1. Email us at support@fiercemelbourne.com with your order number.
  2. We'll reply within 24–48 hours with your return instructions.
  3. Depending on your location and order, we'll either:
    • Provide a prepaid return label, or
    • Provide the address of our local return facility within your country (Australia, USA, or New Zealand).
  4. Send your item back following the instructions provided.
  5. Once your return arrives at our warehouse, we'll process your refund within 5 business days.

No lengthy forms. No unnecessary questions. Just a simple return process.

Exchanges Need a different size or colour? We're happy to help. Contact support@fiercemelbourne.com with your order number and we'll provide exchange instructions.

FierceMelbourne covers all shipping costs for exchanges. Depending on your location, we'll either provide a prepaid return label or ask you to ship the item to our local return address in Australia, the USA, or New Zealand. If you pay for return postage yourself, simply send us:

  • Your return tracking number
  • Your shipping receipt

We'll reimburse your return shipping cost once your exchange has been processed. We'll also cover the shipping cost of sending your replacement item to you.

Return Conditions To be eligible for a refund or exchange, items must be:

  • Unworn and unused
  • In their original condition
  • With all original tags attached
  • In the original packaging

Items That Can't Be Returned For hygiene and fairness, we cannot accept returns for:

  • Final sale items (clearly marked before purchase)
  • Intimates or swimwear with the hygiene seal or protective lining removed
  • Gift cards

Faulty, Damaged or Incorrect Items If your item arrives damaged, faulty, or incorrect, please email support@fiercemelbourne.com within 7 days of delivery and include a photo of the issue. We'll arrange either:

  • A full refund, or
  • A replacement,

whichever you prefer.

Nothing in this policy limits your rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, or any other consumer protection laws that apply in your country.

Refund Processing After your returned item reaches our warehouse:

  • Refunds are processed within 5 business days.
  • Your bank or payment provider may take an additional 3–5 business days to post the funds to your account.
  • Refunds are issued in the original currency and to the original payment method used at checkout.

If you haven't received your refund within 10 business days after receiving our confirmation email, please contact us and we'll investigate it for you.

Questions? If you have any questions about returns, refunds, or exchanges, our Melbourne support team is here to help. 📧 support@fiercemelbourne.com We aim to respond to all enquiries within one business day.